Conversation as Work writes about Open Space Technology and more:

What struck me as one who has facilitated meetings—I hate this word so can we just say made communications and problem solving possible until we can come up with something more human—was this by Michael Herman: “Open Space Technology is a simple, powerful way to catalyze effective working conversations and truly inviting organizations — to thrive in times of swirling change.” Herman further defines the process as conversations being work. How true. What everyone I know has observed and experienced is that often the conversations outside the retreats, offsites, regularly and impromptu meetings are the most meaningful and productive. Why? Because they’re the most honest, open and genuine and because people feel empowered to say what they really think and feel.