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I echo the hello to Nuran! Some nice resources in The Change Handbook by Peggy Holman and Tom Devane and The Fifth discipline Fieldbook and The Dance of Change by Peter Senge and others. Also my friend Christine Hogan has just released a great book called Practical Facilitation: a toolkit of techniques, which includes OST. She's in Australia and reachable through http://www.hogans.id.au -- ChrisCorrigan |